Delivery We deliver your KEES as soon as possible. Due to popularity of a specific color it can take up a little bit more time. That’s why we always display the delivery time in our shop. In case that the delivery time differs from the displayed delivery time, you will receive a personal message via email. If we have to send your KEES abroad there can be customs duties, VAT and other costs added to the total selling price. These costs are not included in the price shown on our website. Returns Are you and your KEES not really a match? That can happen. Just make sure to send your KEES back to us, within 14 days and: – in the original packaging – without any signs of use and; – with our invoice included Return address (no visiting address): KEESbags – Dept. returns Stevinstraat 5 5621 GH Eindhoven The Netherlands The second we have received your return order you will get a confirmation via email. The money will be transferred to you within 14 days. The shipping costs will not be refunded.